At Elephantaa, we take great care to deliver quality products and ensure your shopping experience is delightful. However, if there’s ever an issue with your order, we’re here to support you with a smooth and transparent resolution process.

Received a Damaged Product?

We’re truly sorry if something didn’t arrive in perfect condition. But don’t worry — we’re here to help!

📩 Email us at Email us at [cs.elephantaa@gmail.com] with clear images of the damaged product within 3 days of receiving your order.

✅Once verified, we will issue a Gift Card for the full product value, which can be used for future purchases on our website within 2 months.

💬If you have any additional concerns, feel free to reach out via email or whatsapp us — we’ll be happy to resolve it for you.

Return Procedure & Conditions

Returns & Refunds

• Return Window: We accept returns within 15 days of delivery.

• Condition: Items must be in their original packaging and unused (since brass can tarnish if handled frequently).

• Process: To start a return, please email us at cs.elephantaa@gmail.com with your order number.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged.

• Refunds: Once we receive and inspect your item, we will issue a refund to your original payment method within 5-7 business days.

Self-Ship the Product
Pack the item securely and ship it to the following address:

Elephantaa
7608, Clare Ct, Laurel, Maryland (MD) 20707
📞 Phone: : +91 9211730757

Step 2: Quality Check & Refund/Gift Card Issuance
Once your returned item is received and passes our quality check, we will:

• Issue a Gift Card for the item value (excluding shipping charges if any), OR
• Refund the amount to your original payment method (if applicable)

Need Assistance?

We’re just a message away!
📧 Email us at: cs.elephantaa@gmail.com
📞 Call us: +91 9211730757